How+to+Win+Friends+&+Influence+People

As per the book, "How to Win Friends and Influence People," written by Mr. Dale Carnegie:



Fundamental Techniques in Handling People

 * 1) Don't criticize, condemn or complain.
 * 2) Give honest and sincere appreciation.
 * 3) Arouse in the other person an eager want.



Six ways to make people like you

 * 1) Become genuinely interested in other people.
 * 2) Smile.
 * 3) Remember that a person's name is to that person the sweetest and most important sound in any language.
 * 4) Be a good listener. Encourage others to talk about themselves.
 * 5) Talk in terms of the other person's interests.
 * 6) Make the other person feel important - and do it sincerely.



Win people to your way of thinking

 * 1) The only way to get the best of an argument is to avoid it.
 * 2) Show respect for the other person's opinions. Never say, "You're wrong."
 * 3) If you are wrong, admit it quickly and emphatically.
 * 4) Begin in a friendly way.
 * 5) Get the other person saying "yes, yes" immediately.
 * 6) Let the other person do a great deal of the talking.
 * 7) Let the other person feel that the idea is his or hers.
 * 8) Try honestly to see things from the other person's point of view.
 * 9) Be sympathetic with the other person's ideas and desires.
 * 10) Appeal to the nobler motives.
 * 11) Dramatize your ideas.
 * 12) Throw down a challenge.



Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
 * 1) Begin with praise and honest appreciation.
 * 2) Call attention to people's mistakes indirectly.
 * 3) Talk about your own mistakes before criticizing the other person.
 * 4) Ask questions instead of giving direct orders.
 * 5) Let the other person save face.
 * 6) Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
 * 7) Give the other person a fine reputation to live up to.
 * 8) Use encouragement. Make the fault seem easy to correct.
 * 9) Make the other person happy about doing the thing you suggest.